Shopping Information
SHIPPING & DELIVERY
✔ FREE SHIPPING (EXCLUDES BAGS)
Free standard shipping applies to all items except bags. Express shipping options are available for an extra fee.
Due to their larger size and weight, bags incur higher shipping costs. To maintain a sustainable shipping policy, free shipping is not available for bags.
✔ Processing Time: 2 - 4 days
Processing time includes order receipt and production time. (Our products are handmade, so some items may not be readily available. Once we receive your order, our production team will complete and ship it as soon as possible.)
✔ Shipping Time: 8 - 13 working days (FREE)
✔ Express Shipping Option:
For faster delivery, we offer express shipping (3 - 5 days) with an additional cost of $20 - $42 depending on your location.
Once your order is shipped, we will provide tracking information so you can monitor your package.
If you have any questions, feel free to contact us via email info.hidacom@gmail.com
or +1 858-345-1242
WARRANTY & REFUND POLICY
Exchanges & Returns
✔ We have conducted a strict quality inspection before shipment. If the product is defective, damaged, or incorrect, please send us an image.
✔ Exchange within 30 days of receiving the product. If the item is out of stock, we will issue a refund.
✔ Returns accepted for unused items in original packaging within 30 days.
Refund Policy
✔ Refunds will be processed within 7 business days after receiving the returned item.
✔ To request a return, log in to your account, select "Return Item(s)", or email us at info.hidacom@gmail.com.
✔Covered by a 6-month warranty (please see details in the Payment & Warranty Policy)